Made an appt 2 weeks in advance for 10:00 for a recall. I was told that the recall would only take 1 hour so they confirmed 2x with me that I was waiting for it.
2 hours later I went to talk to my advisor who called back to see what was taking so long only to be told that they had not even started on my car.
It seems to me that my time has no value. Needless to say, I just asked for my car and I would have to come back some other time.
Just had an oil change appt 2 weeks prior to this and it took almost 2 hours for just an oil change. Not sure what's going on lately but service is in a serious need for improvement.
I found out after the fact that you guys are very over priced compared to other shops. And on top of that you guys misdiagnosed a few things on my vehicle. so needless to say my car is still not fixed.
Everyone was very nice and friendly - from the service guy who helped me (Pat) to the gents who were driving for the shuttle service. I felt that the department was looking out for my best interest in my repairs and helping satisfy my warrantied recall rather than pushing unnecessary services.
Prompt service, knowledgable staff, courteous and they washed the truck before they gave it back. Expert analysis of issues, clearcut plan explained by service desk. Impressed with my recent visit. I'll be back.