Hi - I am not sure if you guys look at Google reviews and such, but I have ignored all of the little survey cards you guys leave in the truck after it's been worked on. I finally decided to write a review on Google (the little survey cards don't have enough space to write out anything very substantial.) I thought I'd send it along so you'd be aware of how happy I have been with you guys in general, and especially with Chuck Sparks and Troy in the service department.

Here is what I wrote on Google: I just had another round of service done on my Truck/RV at Stevinson and I thought I'd finally write a review of them. First off, I did not buy my truck from them; I actually found a used truck on the other side of the country and a couple of their fleet sales guys (Brad who is gone now, and Hank who I think is still there) provided me a LOT of help looking up VIN#'s and helping me figure out details of the trucks I was looking at buying. It is a Kodiak/C4500 which are much rarer than the pickups so I needed the help. Anyway, they spent a lot of time with me even though they knew full well I was not going to be buying anything from them. I figured the least I could do was to give them a try for my service needs after I bought the truck.

Right after I got it, I had a front axle problem (that was fixed on warranty) and I got to know my service advisor Chuck Sparks pretty well. I also found that there is one mechanic who primarily works on the bigger/commercial trucks and motor homes (Troy) so I am lucky in that I always get the same service advisor and the same mechanic. In short, they have been awesome. They have done a few fixes that were under warranty, and a lot that were not. But I have not yet had a single issue or problem where I was not fully satisfied with how it was taken care of. I've been able to meet the mechanic a number of times and discuss what was being worked on, as well as discuss a variety of off the wall ideas I have had about non-standard upgrades and that sort of thing, and they are surprisingly willing to do custom work and aftermarket upgrades if they are appropriate and if not, will give me advice and a recommendation of who might be able to do them.

For the particular work I just had done, we were waiting on back order for an exhaust manifold for the Duramax engine which had to come from Japan. They had discovered the issue when working on my turbo, and they actually replaced the gasket as a temporary fix to get me back on the road, and then we waited. During that waiting period, Chuck kept me well-informed of what he knew. I did not have to keep calling him to check. In general, I am always leery about dealerships especially with having a service advisor in between you and the guy doing the service. Advisors I have seen at other dealerships often times seems like a kid without any experience as a mechanic and you never get a chance to talk with the actual mechanic.....so I have mostly gone to small independent places in the past. But this is NOT the case with Stevinson (Chuck anyway)....he is exceptionally knowledgeable about the actual work being done since he is a former mechanic, and anytime he hasn't been 100% sure of what the mechanic relayed to him, we've both gone and talked with Troy to get the precise details.

In short, I have had limited dealings with the sales team, and they were exceptionally helpful even though they knew I wasn't going to buy anything through them. I can't say enough about how happy I have been with Chuck and Troy in the service department. I have considered using another GMC dealer for my truck that focuses more on Medium and Heavy Duty trucks, but I just can't see going anywhere else considering how happy I have been with these guys.

Thanks guys, from a very happy customer.

Brian T.,May 2011

Dear Friends at Stevinson Auto, in Golden, Co.,

My wife and I want to thank you all, for your kindness, and helping us recently. We had just arrived from a long trip, and stopped off at our childern's home in Golden, Co.  After arriving at our children's house-I discovered a problem (leaking fluid) with our Buick LaCrosse. My son in law, suggested that I contact you. Which I did.

I called and made an appointment, and was treated kindly by phone, and drove to your location the following morning. The serviceman on duty promptly took my information and showed an interest in our car's problem.

Bottom line: Your service man and mechanic, helped us, and repaired our Buick LaCrosse. Our overall experience with Stevinson, was excellent and we greatly appreciate your help . Thank you so much for caring and for your quick and professional care. We will remember you all.

Thank you.

R.A. Shelton - WYO,May 2011

"To Whom It May Concern, I just wanted to mention that Andrew Espinoza was a pleasure to do business with. He was polite, courteous, and the big thing, he knew what he was talking about. On both of our test drives (Cadillac SRX & Hummer H3) he was mentioning different features of the vehicles, which was awesome. I'm a big car guy and have always owned GM vehicles and it has been way to long since I have had a salesperson from a car dealership know what the heck they are blabbing about. Andrew has won our business, I look forward to buying another vehicle from him in the future or if a friend is looking. PS? To his manager, keep this guy around, he is a keeper? Jarod & Dawn Schultz, proud owner of a Cadillac SRX?"

Jarod and Dawn S.,April 2011

"I have never been to your service department before and have never been more impressed and completely satisfied with the service I received yesterday! I will come back in the future for repairs and hope we can build a trusting friendship. Thank you!"

Nic K.,April 2011

"Back in November my Fiancee and I arrived at Stevinson Chevrolet to just 'look' at trucks. That is when we met Jim Page and found ourselves, not only in a new truck, but know that when we are in need of another truck, or if we know anyone who wants to purchase a vehicle, we will highly recommend Jim Page as the "go-to" guy. Jim is very friendly, very knowledgeable and has been consistently helpful even after the sale. We have dealt with many dealerships in many different states over the years, and I have to say this was our best experience. Our experience has not been limited to just this sale, Jim has recently made a point of 'checking' in to make sure we are still happy with our purchase. Thank you Jim we look forward to doing business with you again in the future."

Madeline and Anthony P.,March 2011

"I was in to the Stevinson Chevrolet West dealership on Saturday morning. The time spent at Stevinson was well worth it. I want to thank Jim Page and Simon Brown and all their hard work getting my wife and I into a 2011 Chevy Traverse. We got what I feel was an excellent deal. Went in looking for a LS and drove off in a LT for the same price. Jim was very helpful and all around good guy. Simon also did an outstanding job. Great sense of humor, that is always a plus. Sometimes buying a car can be dreadful but with Jim and Simon I look forward to doing business with Stevinson in the future."

Tom W.,January 31, 2011

"I just wanted someone to know how much I appreciated the service that Chuck gave me and the advice he gave.  He helped figure our what was wrong with my car and saved me tons of money.  He was courteous, professional and very helpful."

Carolyn B.

"Just wanted to let you know I was back in yesterday to get the adjustment on the car, to let you know that the service rep, Chuck, was very nice.  He was able to get me right in and get me going, and was very friendly!  I just have to say that both (of us) feel very good about the way we were treated at Stevinson!"

Allan and Deb S.

"We bought our vehicle there late last year from Brett Organ and when we finally rolled enough miles to warrant an oil change, we brought it back to your service center last Saturday.  While I was disappointed at the time that my 8am appointment was not kept, now in retrospect, I look at the entire experience as a very satisfied customer.  This was entirely due to your taking charge of the situation, getting us a loaner car to use, having me bring my vehicle back in later that morning, keeping me well informed (you called me at least 4-5 times that day to let me know what the status was), comping the oil change and personally attending to me and my family at check in and check out.  You really did an outstanding job of taking care of us as customers and turning us around from having a poor experience to having an excellent one at Stevinson.

A measure of a how good an organization is in my eyes is how well it takes care of customer issues.  Without a doubt, with you leading the effort Darren, Stevinson certainly took care of our family last Saturday and we really appreciate it."

John C.

"We wanted to take a few minutes out of our day and let you know about our recent experience at Stevinson Chevrolet.  Our Blazer was stuck in 4WD and we were on a tight budget.  Joe and Kevin were absolutely awesome.  They helped every step of the way and are a tremendous asset to the team.  We were hesitant about taking our vehicle to the dealership for service, considering all the horror stories we've heard.  Yet the work was done quickly, and I was actually shocked when I heard how inexpensive the work cost.  Thank you Stevinson Chevrolet."

Mike and Paula W.

"I'm from San Antonio, Texas. Today was the second time in about three years I had to visit your service department. The first time I was heading to San Antonio from Fraser, and had a frozen windshield washer pump in a GMC Youkon XL. With no appointment or no warning, I pulled into your service department. I wasn't sure of the problem, but Chuck Sparks thought it may be simple. He told me to relax in the waiting area, and he pulled the car into the service bays. In about 30 - 45 minures he came to get me and said the car was ready to go, and the problem was just a frozen windshield washer pump, and it just needed to thaw out. There was no charge for the service, and I continued on my way to south Texas where windshield washer motors seldom freeze. To day I pulled my Tahoe in - this time with an appointment. The problem was the line to the rear window washer was not working properly, and when I tried to wash the rear window, the -20 degree fluid flooded the ground by the front left tire. Chuck looked under the hood, and found the tube between the pump and the window had seperated. He rejoined the two pieces. My car had been in the mountains for several days, and was a filthy mess. I asked Chuck if he knew a nearby car wash. He said, "we have one right here. Have a seat in the waiting room." Several minutes my now clean Tahoe was parked ready for me to drive away. Again, there was no charge for the service. I work on a part-time basis for the Lexus dealership in San Antonio, and I truely appreciate the outstanding customer service attitude displayed by Chuck Sparks, and can only conclude this is the attitude of your entire store. Thanks very much. "

Jack S.,San Antonio, TX

"I have lived in more than several states and dealt with many sellers and dealerships.  Quite simply, Stevinson is exceptional.  Most recently, my salesperson was John Leon.  I met and was in conversation with John over at least four or more months, going back well before the new vehicles had even arrived.  John's clarity of communication, his follow-up when I requested information, and his ability to cut through red tape and expedite the sale were exemplary.  John Leon's integrity and sincerity are hallmarks of both his character and of your Stevinson dealership."

Jon A.

"We had previously tried dealing for many days at several other dealerships, only to be continually told that a deal couldn't be made. We really appreciate your dedication, problem solving, and your care in spending an entire day with us to make a deal work.  We are so thankful and impressed that you could do what no other dealer around could do, and we sincerely hope you are appreciated and rewarded for going above and beyond, and doing whatever it takes to take such great care of your customers.  You are the best, and we would recommend anyone we know to come to you when looking for a car."

William and Colleen C.

"Simon was our primary sales representative and was a real pleasure to work with.  He was very accommodating and extended himself on our behalf.  Susie was equally impressed and appreciates the way we were treated.  A few small problems were quickly and very professionally resolved making our overall experience very favorable.  While we are unlikely to be in the market for a car anytime in the near future, we would certainly recommend our sales team to anyone looking for the same experience we had."

Walter and Susie W.