I brought my car in for a basic oil change as well as to diagnose a new noise in my car. Long story short, it was found to be a broken motor mount. My irritation lies that I was basically stranded at the dealership for 3 hours (originally estimated 6) with no available transportation. Luckily, it wasn’t longer as originally estimated. I was completely stuck. I couldn’t get a shuttle ride because I live over 10 miles away. I couldn’t get a loaner because a) the car wasn’t being kept for over 24 hours, and also, b) while my regular warranty was up, I did have an extended warranty, which luckily covered the repair, but not another form of temporary transportation. I would have been charged for a rental, but $60 for a couple hours? At the time I had no one available that I could have to come pick me up since my family was out of town. The timeline for the repair was fortunately moved up, from 2PM to Noon, so I wasn’t stuck for 7 hours, but I felt completely alone, and I was really upset that I had no way to get myself home and back without having to be stranded.
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