It was all OK, BUT----. This was a service for an oil/filter change and tire rotation. As I was leaving the dealership, I thought to look for my wheel lug nut key since there are locks on all 4 of thee high end wheels on the vehicle. It was not where it was when I brought it in, the console. So I called the service adviser and asked about it. He checked and I assume it was the tech who forgotten to put it back in the car so I turned around and went back and got it. so I try to remember these things, but I should have to remember them. The bad part is that 1 or 2 or 3 months later, when I have a flat I will look for the key, have long forgotten about the visit to the dealer and maybe be stuck in some remote place with the inability to change the tire, resulting in needing a tow, maybe stuck in a blizzard, maybe an overnight stay at some motel and all the rest that goes with that. The service adviser Ian Carter recovered the key right away, and agreed it was an error. So all was OK at the end of the day, because the customer thought to ask about this. It has happened to me before, which is why I remembered to look for the locking nut.
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We sincerely apologize for the frustration.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thanks for highlighting some of our staff who helped make this such a great experience! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Josh was very knowledgeable and helpful during my vehicle purchase. Even though there was a little hiccup with the temp tag and GM credit card redemption points, Josh and the manager made it right. Thanks!