Reviews

I called a few days ahead and scheduled my brakes to be replaced because I was told by your company last time it needed to be done. We got up at 5 am to be able to drop it off at your shop at 8. We waited in waiting area until 12 then was told "inspection complete! Guess what YOURE RIGHT YOU DO NEED BRAKES! this was extremely frustrating because I told Kirk and the lady on phone ahead of time. You wasted 5 hours out time for an inspection?! On top of that you tried to upsell a mileage service I haven't even reached yet. When I got the email saying you had t even changed my brakes yet I went and asked how much longer and was told it would be done at end of day 4ish maybe 5. At that poing we lost trust in your establishment and felt your company was being dishonest and unethical. Absolutely inconsiderate of your company to waste a whole day of my time. This is a work truck and I took off an entire Monday just to get an "inspection' to be told things I already knew. It's clear your company does not care about working class people. We found a new mechanic. Not only did you waste one day of my time but TWO days because I had to go to a new mechanic. We were planning onb buying another family vehicle for the kids but you blew that opportunity. We will be going elsewhere.

always great and dealer is stocked with goodies. Everyone in the service dept is always willing to help and go the extra mile. Last time I got a mirror cap replacement and one of the service advisors graciously installed it - couple of clips...boom...done. Stevinson Chevy is my dealer of choice - I even live about 45 minutes away if that tells you anything.

Excellent service from everyone

great team work with customers and listen found service computer problem still took care of my needs great team from sales floor to shop techs

Crystal in the service dept. staff is especially good at her job. Not only is she efficient but her cordiality wonderfully accompanies her efficacy.

Kirk always works FOR me when I bring my car in. Also, Stevinson is absolutely the CLEANEST business I have ever been to. I usually wait while my car is being worked on which means using the restroom, which is immaculate. The snacks and drinks help the wait, which is sometimes long. I would not take my Yukon anywhere else. I even TRUST you guys!!

I was able to get my vehicle in the day I made the appointment.

Crystal was outstanding in her communication and working with me on scheduling and understanding everything that needed done.

When I showed up, I was told that I would be given updates regarding my vehicle. I dropped the vehicle off at 8:00 am, I did not hear anything about my vehicle until 3:00 pm, when they text to ask where the wheel lock was. The technician wrote on the work invoice that he replaced one of the tire pressure sensors, I asked for three to be replaced. The desk person said that a technician replaced three sensors but that was not written in the invoice, I had to ask for someone to write in the invoice, the work that was actually done to the vehicle and that I had three sensors replaced. Around 5:00 pm, I got a text that the vehicle was ready to be picked up. I got a courtesy ride through Lyft, the person sent a lift to the wrong address twice, before actually getting a lyft sent to my correct address.

Boys found the problem and kept me in the loop